Active Incident

Updated 2 days ago

Digital & Information Services operate a number of IT Systems at the University of Aberdeen. The status of key services can be found below and is updated by staff during business hours. For help & support, please visit https://myit.abdn.ac.uk
MyHR & Remote Access ProblemPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Applications

Services

HR Systems


March 17, 2026 08:29 GMT
March 17, 2026 08:29 UTC
INVESTIGATING

There are problems when trying to access MyHR remotely from a personal device using the link remote.abdn.ac.uk. This link is also known as the WebVPN. Due to a technical fault, that cannot be quickly resolved, the remote VPN link is offline. We cannot provide a timeline as to when this service will be reinstated. Alternative methods of MyHR access We have several alternative methods that can be used to access MyHR: 1. University Managed Device – If you have a University managed device, simply logon to MyHR via - https://abdn.ac.uk/myhr 2. Classroom Device – If you are on-premise, logon to any of the University managed classrooms. Once logged, open a web browser ad go to: https://abdn.ac.uk/myhr A list of the classroom locations can be found here - https://www.abdn.ac.uk/it/student/class/where-do-i-find-a-pc/ 3. Personal Device - If you are using a personal device (Apple Mac or Windows) you can use the VDI service to access MyHR here: https://vdi.abdn.ac.uk/ A guide on how to use the VDI service can be found here: https://www.abdn.ac.uk/toolkit/documents/uploads/remote-access-vdi.pdf If you experience issues using the VDI service, please contact our IT Service Desk via the MYIT portal: https://www.abdn.ac.uk/toolkit/services/it-service-desk/ Urgent Payroll Support If you require urgent payroll support you can log a support call via hr@abdn.ac.uk Next Update We will provide a status update on this problem on Monday 23 March.

Connectivity & Core Services

Operational

Communication & Collaboration Tools

Operational

Applications

Partial Service Disruption

Research Computing Services

Operational

External Services

MS Office365

Status.io

1

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances