Active Incident

Updated a day ago

Digital & Information Services operate a number of IT Systems at the University of Aberdeen. The status of key services can be found below and is updated by staff during business hours. For help & support, please visit https://myit.abdn.ac.uk
Remote Access IncidentPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Connectivity & Core Services

Services

Remote Access (Direct Access Corporate Laptops)



October 23, 2020 09:05 BST
October 23, 2020 08:05 UTC
[Investigating] We are currently experiencing issues with Remote Access from University issued devices. What is happening? =============== Users are experiencing issues connecting to Direct Access. Our engineers are investigating the cause of this issue. This may affect access to your Shared Drives, H drive and some web applications. Workaround ========== As a temporary workaround, you can use the VPN or the VDI. Information on these can be found in Toolkit at https://www.abdn.ac.uk/toolkit/systems/remote-access/ We currently do not have a fix, and are aware that this is disruptive and stopping some people from working. Next Update ========== We are investigating this urgently, and will issue follow-up communications by lunchtime today. Please accept our apologies for any inconvenience caused.

Incident Status

Degraded Performance

Components

Communication & Collaboration Tools, Applications

Services

University Website, Finance Systems



October 22, 2020 15:26 BST
October 22, 2020 14:26 UTC
[Investigating] We are aware of intermittent connectivity issues on the University of Aberdeen website and some connected services including Epayments. Our engineers are actively investigating the faults.

Connectivity & Core Services

File Storage

Operational

Internet (Wired)

Operational

Internet (Wireless)

Operational

Printing

Operational

Remote Access (Direct Access Corporate Laptops)

Partial Service Disruption

Remote Access (VPN)

Operational

Remote Access (VDI)

Operational

Communication & Collaboration Tools

Email

Operational

Microsoft Office 365 (including SharePoint)

Operational

Microsoft Teams

Operational

Skype for Business

Operational

Telephony

Operational

University Website

Degraded Performance

Applications

Applicant Portal (PGAP)

Operational

Finance Systems

Degraded Performance

Healthcare VLEs (MyBDS, MyMBChB, MyPA)

Operational

HR Systems

Operational

Lecture Capture (Panopto)

Operational

Library Systems

Operational

Management Information Systems (Admissions, Student Records)

Operational

MyAberdeen

Operational

MyCurriculum

Operational

My IT (Servicedesk Portal)

Operational

MyTimetable

Operational

On Demand Education (OEMS - on.abdn.ac.uk)

Operational

Student Hub

Operational

External Services

MS Office365

2

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances