Active Incident

Updated a day ago

Digital & Information Services operate a number of IT Systems at the University of Aberdeen. The status of key services can be found below and is updated by staff during business hours. For help & support, please visit https://myit.abdn.ac.uk

Incident Status

Partial Service Disruption

Components

Connectivity & Core Services, Applications

Services

Remote Access (Direct Access Corporate Laptops), HR Systems, Lecture Capture (Panopto), Library Systems, My IT (Servicedesk Portal)



May 22, 2024 13:14 BST
May 22, 2024 12:14 UTC
[Investigating] This morning, we made a planned change to move Shibboleth authentication to a platform. This service is used to access various online resources such as library journals, MyIT, Panopto and more. Unfortunately, there was a problem during the change that has impacted some staff and students. The impact means that you may receive an error when trying to connect to Shibboleth authenticated services. What can you do? If you are experiencing this issue, please restart your computer. Our initial testing indicates this will resolve the issue for you, however if you continue to experience problems please get in contact via the Service Desk. Remote Access If you are impacted by the problem then you can connect to UoA resources using the VPN or VDI as these services are not impacted by the issues. You can read more about Remote Access options here - https://www.abdn.ac.uk/staffnet/working-here/it-services/remote-access.php We would like to apologise to anyone impacted by this service outage.

Connectivity & Core Services

Partial Service Disruption

Communication & Collaboration Tools

Operational

Applications

Partial Service Disruption

Research Computing Services

Operational

External Services

MS Office365

1

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances